Job Summary:We are seeking a dedicated Customer Service Representative (CSR) to join our growing life insurance support team. The CSR will serve as the first point of contact for policyholders, prospects, and agents by providing accurate information, resolving concerns, and delivering a positive customer experience. The ideal candidate is empathetic, detail-oriented, resourceful, and able to explain insurance-related information clearly and professionally.Key Responsibilities:Handle inbound call...

Insurance Virtual Assistant – Personal Lines (Auto & Homeowners Insurance)
- Rate / Wage / Salary
- PHP 162.00 / hr
- Type Of Work
- Full-time
- Date Updated
- May 23, 2026
- Job category
- Admin and Operations
- Required availability
- Monday–Friday, US Business Hours
Skill Requirement
Personal Lines InsuranceAuto InsuranceHomeowners InsuranceInsurance QuotingPolicy RenewalsEndorsementsHawkSoftInsurance Processing
Job Overview
Job Description:
We are seeking an experienced Insurance Virtual Assistant with a strong background in U.S. Personal Lines Insurance. The ideal candidate has hands-on experience handling Auto Insurance, Homeowners Insurance, and other Personal Lines policies from quoting through policy servicing.
Responsibilities
- Prepare and process insurance quotes for Auto and Homeowners policies
- Handle pre-binding requirements and policy issuance
- Process renewals, endorsements, cancellations, and reinstatements
- Review policy documents for accuracy and completeness
- Communicate with insurance carriers and clients via email and phone
- Update and maintain client records in agency management systems
- Follow up on pending items and ensure timely completion of tasks
- Provide excellent customer service and administrative support
Requirements
- Previous experience working for a U.S.-based insurance agency
- Strong knowledge of Personal Lines Insurance
- Experience with Auto Insurance and Homeowners Insurance policies
- Familiarity with carrier portals and agency management systems
- Experience using:
- EZLynx
- QuoteRush
- HawkSoft
- Excellent English communication skills (written and verbal)
- Strong attention to detail and organizational skills
- Reliable internet connection and suitable work-from-home setup
- Ability to work independently and manage multiple tasks
Compensation & Benefits
- Paid training provided
- Starting pay: PHP 162/hour after training
- Long-term and stable employment
- SSS
- PhilHealth
- Internet reimbursement
- 13th Month Pay
- Paid Time Off (PTO)
- Holiday Pay
How to Apply
Send your updated resume and a summary of your insurance experience to:
careers@accessaip.com
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